Shipping

  • Any orders placed after 12:00 pm PST, will be shipped on the next business day.
  • All orders with any Pre Order item(s) will be held and shipped together on the date listed for Pre Order arrival.
  • If you need an item to arrive on a guaranteed delivery date, please select UPS 2nd day or UPS Next Day as your shipping method.
  • UPS Ground shipping is not guaranteed.
  • All orders are in US Dollars and will be converted by your Country.
  • We do not ship to any Hotels, Vacation homes, or temporary addresses.
  • UPS and DHL does not deliver to any P.O. Box addresses. If your Billing Address is a P.O. Box please enter it, but also provide a physical address for shipping.
  • You will be emailed your tracking number as soon as your order ships.
  • MINIMALE ANIMALE is not responsible for tracking any orders that have been shipped. Please see links for tracking information.
  • Once an order is placed, your shipping address may not be changed.
  • If a package is undeliverable, customer will be held responsible for return shipping as well as original shipping charges.
  • If package status shows delivered, and you did not receive the item, all claims must be made by the customer with the designated carrier.
  • DHL Express is in transit for 2-3 days and then the time to deliver varies on how fast your country will release the order from customs and duties. We have no control over the time this takes. 
  • INTERNATIONAL ORDERS (Any orders shipping outside of the United States) - Minimale Animale has no control over what your country may charge for Import Duties or Customs Fees. Minimale Animale is not responsible for any additional fees that are charged by DHL for shipping or Processing fees. If you decline to pay for the customs or duties fees, and the package is returned to us, the customer is responsible for all shipping costs including return shipping and will have the remainder balance as STORE CREDIT. No refunds will be issued.

ORDERS

  • Before we can release your purchase, we may need to confirm your details with you or your card issuer. We will do our best to keep delays to a minimum.
  • If you are shipping to a different address than the billing, this will cause a slight delay in processing your order.
  • We do not ship to Hotels or Vacation homes.
  • Once an order is placed, it can not be canceled or adjusted. To make an adjustment to your order, you will have to go through the exchange process after receiving your order.
  • You may send an order back for an exchange or store credit only. No Refunds.
  • We process orders within 2-24 hours Mon-Fri on all U.S.A. non-holidays.
  • We do not offer any price adjustments once an order is shipped.