Frequently Asked Questions
We want to make your shopping experience as seamless as possible!
Below are some FAQ'S that might answer some questions that you may have, if not, you can always email us at:
Orders & Shipping
Below are some of are common questions about orders
Our team asks for 1-2 business days to fulfill packages. Once your package has been fulfilled, an email will be sent confirming the tracking number.
Please note: We do not ship to hotels or vacation rentals. We do not ship to PO boxes. Please provide a physical address.
We process your order as soon as it's placed! Once an order has been placed we are unable to make ANY changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)
Once your order has been shipped, we ask for 1-5 business days for delivery. Please note, packages are subject to carrier delays.
Please note: We do not ship and/or deliver on weekends & some orders will require a signature. Please allow up to 2 days for your order to be dispatched. All orders received after 1:00 PM on Friday will be shipped the following Monday.
* 2 Day Expedited/Overnight orders must be placed before 12:30pm PST to be sent out within the same business day. Expedited orders placed after 12:30pm PST will ship out on the following business day. Expedited orders are delivered Monday-Friday. There is no expedited option for weekend delivery.
We will have to make a claim with the shipping carrier. They will conduct an investigation that will take 5-8 days and upon hearing back, we will decide if the order will be reshipped or refunded.
Our team asks for 1-7 business days to fulfill packages. Once shipped, we ask for 1-5 business days for delivery.
Please note, packages are subject to carrier delays and all international packages can incur taxes by their local government.
Please note: We do not ship and/or deliver on weekends & some orders may require a signature.
Returns
Below are some common questions about shipping, returns, and exchanges
We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a store credit. All return requests must be made within 30 days after the date of delivery. The store credit will be processed within 7 business days from the date of the returned package. We charge a returns processing fee of $14.00 per return order. In addition, a $10.00 restocking fee. We do not refund any shipping fees. Please note the processing fee will be deducted from your store credit amount.
Items that are purchased on sale are final sale. They cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues.
If you wish to start a return, you can get started here at our return portal.
- Enter your order number (digits only, no letters) and email or phone number (digits only no spaces or "-" dashes)
- Select your eligible item (s) you would like to return.
- Select return reason
- Select to ship back yourself or request a label from us for an additional $12.00 (USA orders only, international orders see below)
- Submit
- Await approval, RA# & return shipping address
Your request will be reviewed and approved in 3-5 business days. Once your return has been authorized, we will provide the return address to mail your order to, as well as your RA#.
Please ensure this RA# is on the outside of your return package and clearly visible.
We cannot process your return at our facility without this #. Failure to do so, will result in lengthly delays in processing your return and store credit.
We happily accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for a refund back to the original payment method for the item returned. We do not refund back shipping, taxes, or duties and we do not cover the return postage fees. All return requests must be made within 30 days after the date of delivery. The refund will be processed within 7 business days from the date of the returned package.
Items that are purchased on sale are final sale. They cannot be returned or exchanged, and no exceptions will be made for any fit or sizing issues.
If you wish to start a return, you can get started here at our return portal.
Any item purchased on sale or at a marked down price is final sale and ineligible for any form of return or exchange. If a discount code was applied to a full retail priced item, the item is not final sale unless if the discount code is advertised as final sale. We do not offer any exceptions for this policy.
Our discount codes are for one time use and are unable to be reloaded if you return your order.
We charge a $10.00 restocking fee for all return packages. This will be deducted from your final store credit amount.
USA Orders
You may ship your order back yourself, however you must get signature delivery as proof of delivery to our returns center. We recommend using a shipping service, with insurance and tracking as well so you can protect and track your return package to us.
International Orders
We recommend using a registered shipping service to return goods, allowing you to keep a record of your tracking details as we are unable to be held liable for the loss of your return in route to our facility. All returns must have signature delivery as proof of receipt of return.
Original shipping charges, duties, are non refundable, and are the responsibility of the customer.
Products
Below are some common questions about our products
We accept the following payment methods:
VISA
MasterCard
Discover
Amex
Apple Pay
PayPal
We do re-stocks on certain styles / colors however our Basic Colors are usually stocked all throughout the year in our top sellers. Basic Colors will include Dark Seas, Sea Salt.
Sign up to be a VIP so you get the latest news on when items restock.
We recommend treating your bikini with the same care as you would lingerie.
Hand wash your suit in cold water after every use. If using detergent, use a mild, clear detergent or ideally a specialty swimwear detergent.
Never machine wash your suit or put it in the dryer.
Lay your suit flat to dry - in the shade and out of direct sunlight to dry. Never wring your suit or iron it.
Avoid contact with oils and lotions, as these may discolor or stain your suit. Harsh chemicals can damage your suit.
Avoid rough surfaces coming into contact with your suit.
If a discount code is not applied at checkout, we cannot apply it after. Please contact us if you are experiencing any issues applying your discount code at checkout.